We ship only to addresses in Switzerland, Liechtenstein and the countries listed under Shipping to other countries. Others may follow, please contact us if you are from another country and would like to order.

Shipping to Switzerland and Liechtenstein

You can choose among the following options/carriers for shipping to destinations in Switzerland and Liechtenstein, shipping with DPD is available upon request.

For addresses in Switzerland and Liechtenstein the following shipment options are available:

Shipping option	Cost	Delivery Time	Tracking
A-Post+	CHF 6.80	next day (Mo-Sa)	Yes	max 250g, max CHF 100 order total
PostPac Economy	CHF 9.30	2-3 days (Mo-Fr)	Yes	max 25kg
PostPac Priority	CHF 10.80	next day (Mo-Fr)	Yes	max 25kg
PostPac Priority (signed)	CHF 14.00	next day (Mo-Fr)	Yes	Signed delivery, max 25kg
DHL Swisspack (signed)	CHF 15.60	next day (Mo-Fr)	Yes	Signed delivery, max 25kg, can only be shipped next day if your order reaches us before 17:00 pm.
Free Shipping mit PostPac Priority	CHF 0.00	next day (Mo-Fr)	Yes	max 25kg, orders over CHF 150.00 order total (only valid for Switzerland and Liechtenstein)

Free Shipping

Shipping is free for purchases over CHF 150.00. Free shipping is done with PostPac Priority. Only valid for Switzerland and Liechtenstein!

Lead time

In most cases we ship within one working day from stock Lupsingen. Orders submitted before 13:00 on working days, will be shipped the same day - given all items were in stock on checkout.

Shipping to Switzerland and Liechtenstein for business and educational customers (schools, high schools, universities):

We offer accounts with special terms and conditions for educational and business customers upon written request.

With those business or edu accounts, customers will be able to benefit from relaxed payment terms and fixed discounts independent of total order amount. However those accounts will not be able to benefit from free shipping offers or other quantity discounts we offer.

To register a business or edu account please follow the following three steps:

1. Create a regular user account in our shop
2. Fill out and return by email or fax the respective form for business customers or the form for educations customers.
3. You will get notified within 24hrs when your account has been upgraded

Shipping to other countries:

We currently ship to the following destinations outside Switzerland:

For shipping to countries other than Switzerland you can choose from the following shipping methods:

• Post Economy Maxiletter (max 2Kg, max CHF 100.00 total order value): 4-12 days
• Post Economy Maxiletter track&sign (max 2Kg, max CHF 400.00 total order value): 4-12 days
• DHL Worldwide Express: 1-3 working days

Customs declaration

All our shipments are properly documented for customs. However please note that depending on your countries customs you may have to pay VAT which may be collected upon delivery. Please check with your countries Post to be sure.

Tracking

DHL Worldwide Express is trackable and you will receive a tracking number upon shipping by Email. Post Economy Maxiletter is not trackable and you will not receive a tracking number.

Shipping time and cost

In most cases we ship within two working days from stock Lupsingen. Orders submitted before 13:00 on working days, will most of the time be shipped the same day - given all items were in stock on checkout.

Your shopping cart shows you the calculated shipping costs based on weight and value of the products in your cart.

Payment

The following payment methods are available:

• Credit Card (Visa, Mastercard)
• Payment in advance / Prepay (You will receive 3% additional discount on checkout only available in Switzerland and Liechtenstein)
• Invoice (only available after your first order is processed and only for adresses in Switzerland and Liechtenstein)

Prepaid orders must be paid within 5 working days. If a prepay order is not paid after 5 working days, we have to cancel your order so that the articles in your order are available to other customers again.

Discounts / Wholesale / Pricing

Our prices are constantly updated to reflect changes in currencies values against Swiss Franc.

All product prices shown in our shop are meant in Swiss Francs (CHF) and are inclusive Swiss VAT if not noted elsewise.

We offer the following discounts / wholesale terms and conditions (last update 5/2/2012):

Store Quantity Discount Policy Spend CHF 150.00 and get free shipping. Spend CHF 200.00 or more on all items in your cart, get 2% off Spend CHF 400.00 or more on all items in your cart, get 5% off Spend CHF 800.00 or more on all items in your cart, get 10% off Spend CHF 1'500.00 or more on all items in your cart, get 12% off Spend CHF 2'500.00 or more on all items in your cart, get 16% off

You can get 3% additional discount if you pay your order by bank transfer in advance (prepay).

Please note that discounts will only be visible at checkout!

Support / Warranty / Returns

All items sold in our shop have 1yr warranty except where explicitly noted else.

If you have a defective or malfunctioning item, please contact us for an RMA. Please do not send items back without an RMA!

If you need support for one of our products please post to our support forums or contact us by email. We are sorry, but we can not offer any phone support.

If you have any questions, please feel free to contact us.